Corollary to Internet Down: AT&T Sucks

Our internet connection started getting really slow last Friday. So I called AT&T, and they scheduled a tech to come out on Monday (10/4) between 4-8 pm. I waited and waited, but no one arrived. No call, no nuttin'. So I called the next day, and re-scheduled for Wed (10/6) between 4-8 pm. At 5pm I figured I better call to confirm that the tech was still coming out. Yes, they said he was definitely scheduled. Around 7 pm you start getting the feeling that they're not going to show up. So I called AT&T again, and of course, all of the offices are closed. So I leave a message since their answering machine says that I'll get a response first thing in the morning. Of course, no one arrived on Wed or responded to my message so at 8:30 am today I call AT&T again. This time they say that a tech has been scheduled for 8am-12, and we're the first stop on his route. As 9:30 am arrives, I'm starting to doubt he's showing up since it shouldn't take that long to drive here. So I call AT&T again. This time they say that the tech was never scheduled for 8am-12, and we're now scheduled for 3 pm. You've got to be kidding! I called guess who again, blew a gasket, and demanded that I talk to a supervisor. This got me being put on hold, and they never picked up. So I called back again, and again asked for a supervisor. It took about 20 minutes before I was finally able to talk to one. Of course no information was passed on to her so I had to relate the entire story once again. Somehow she could tell that I doubted everything she told me so she kept assuring me that she would follow up on it, and get back to me. Well, she finally came through, and the tech arrived today around noon. It took about 10 minutes to find the DSL switch that had gone bad and replace it. So it took almost 4 days to complete a 10 minute job. In a word, AT&T sucks.